Refund policy

Last Updated: April 4, 2026

This Refund Policy outlines the terms under which refunds may be granted for purchases made on Vadoo.tv, operated by Vadoo Internet Services Private Limited (“Vadoo”, “we”, “our”, or “us”).

By purchasing any subscription, credits, or services on Vadoo.tv, you agree to this Refund Policy.

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1. General Policy

Due to the digital nature of AI-generated services, all purchases on Vadoo.tv are generally non-refundable once:
• Credits are allocated
• A subscription is activated
• Any AI generation has been used
• API usage has started

This includes:
• Subscription plans
• Credit purchases
• Add-ons
• API usage
• Lifetime deals (if applicable)

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2. Subscription Refunds

2.1 No Refund After Usage

Once you:
• Generate videos
• Use credits
• Access premium features

Refunds cannot be provided.

This is because AI infrastructure costs are incurred immediately after usage.

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2.2 Accidental Purchase

Refunds may be considered if:
• Request is made within 24 hours
• No credits have been used
• No video generation has occurred

Refund requests must be sent to:

support@vadoo.tv

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3. Credit Purchases

Credit purchases are non-refundable, including:
• Top-ups
• Bonus credits
• Promotional credits
• Bulk credits

Credits:
• Do not have cash value
• Cannot be transferred
• Cannot be converted to cash

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4. Monthly & Annual Subscriptions

Monthly Plans
• Can be cancelled anytime
• No partial refunds
• Access continues until billing cycle ends

Annual Plans

Annual plans are non-refundable after:
• Activation
• Credit allocation
• Any usage

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5. Failed or Duplicate Payments

Refunds will be issued if:
• Duplicate payment occurs
• Payment charged but account not credited
• Technical billing error

Refund processing time:

5–10 business days

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6. Service Availability

Vadoo.tv aims for high availability, but refunds will not be issued for:
• Temporary downtime
• Model queue delays
• API latency
• Maintenance windows

We continuously improve reliability and performance.

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7. Abuse & Fraud

Refunds will not be issued if:
• Abuse of platform detected
• Policy violations
• Automated scraping
• Unauthorized usage
• Chargeback abuse

Accounts violating policies may be:
• Suspended
• Terminated
• Credits forfeited

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8. Chargebacks

If a chargeback is initiated:
• Account may be suspended
• Credits revoked
• Access removed

We encourage contacting support@vadoo.tv before filing a chargeback.

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9. Promotional & Discount Purchases

Purchases made using:
• Coupons
• Promotional pricing
• Launch offers
• Limited-time deals

Are non-refundable.

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10. Model Performance Disclaimer

Vadoo.tv integrates multiple AI models. Refunds are not provided for:
• Output quality dissatisfaction
• Model limitations
• Generation variability
• Prompt interpretation differences

AI generation results may vary.

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11. Refund Request Process

To request a refund, email:

support@vadoo.tv

Include:
• Account email
• Order ID
• Payment date
• Reason for refund

Requests are reviewed within 2–5 business days.

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12. Policy Updates

Vadoo.tv reserves the right to update this Refund Policy at any time.

Changes become effective immediately upon posting.

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13. Contact

For billing and refund inquiries:

Email: support@vadoo.tv
Website: https://vadoo.tv